Bliss By Balance (“we”, “us”, or “our”) is committed to protecting the privacy of our visitors
and clients. The Privacy Policy outlines how we collect, use disclose and safeguard your
personal information when you visit our website.
This Privacy Policy applies to all personal information collected through our website, in-
person consultations, phone calls, social media pages and any other communication
channels.
Third-Party Links
Our website may contain hyperlinks to third party websites or services. Please note that
when you click on these links, you might be directed to websites that are beyond our
control. These external websites may have their own privacy policies, which we encourage
you to review.
We do not have any control over the content, privacy policies or security of these third-
party websites and therefore we cannot be responsible for the protection and privacy of any
information you provide while visiting such sites. Your use of third-party websites is subject
to the terms and conditions and privacy policies of those websites.
The Information We Collect
We may collect the following personal information:
- Name
- Date of birth
- Contact details (email address, phone number(s), email address)
- Demographic information (e.g age, gender)
- Health information and details of any pre-existing medical conditions / medical
history - lifestyle habits (diet, exercise, sleep patterns) and other relevant information
necessary for providing our services. - IP address, browser type, pages visited and referring pages.
- Another other personal information that you may provide in a message submitted to
us - Health information: We may collect information about your health conditions,
symptoms, allergies, family history and treatment preferences to offer personalised
advice and recommendations.
Communication data: We may collect information when you communicate with us through
email, phone calls or other channels, including records of such communications.
Payment information: If you make a payment from our services, we may collect payment
card information or other financial details. However, we use secure payment processing
services and do not store your payment information on our servers.
How We Use Your Information
- To provide you with information about events and services provided by us and
- To communicate with you, respond to your enquiries and provide customer support
- To send you newsletters, updates, and promotional material (you may opt out at any
time) - To conduct an Ayurvedic Consultation or Ayurvedic Massage, assess your health
concerns and develop customised treatment plans tailored to your needs - To communicate with you about appointments, follow -up consultations, treatment
progress, feedback requests, offers, upcoming events and other relevant information
related to our services - We may use aggregated and anonymised data for research and analysis purposes to
improve our services, develop new offerings and enhance the overall customer
experience - We may use your information to comply with applicable laws, regulations or legal
processes.
Who Will This Information Be Shared With?
We keep your information confidential. We do not sell your personal information to third
parties. However, we may disclose your personal information in the following
circumstances:
- With your consent
- To comply with legal obligations or respond to lawful requests from public
authorities - To protect our rights, property, or safety or the rights, property or safety of others
We may however at times share your personal information with trusted third-party service
providers who assist us in delivering our services such as software providers for managing
appointments and storing client data. These service providers are contractually obliged to
use your information only as necessary to provide the services
Data Security
We take reasonable precautions to protect your personal information from unauthorised
access, use or disclosure. However, no method of transmission over the internet or
electrical storage is 100% secure. Therefore, while we strive to use commercially acceptable
means to protect your personal information, we cannot guarantee its absolute security.
Your Rights
You have the rights to access, update, or delete your personal information at any time. If
you would like to do this, please contact us using the information provided below.
Changes To This Privacy Policy
We reserve the right to update or modify this privacy policy from time to time. Changes
made will be effective immediately upon posting the revised changes. We will notify you of
any changes made to our privacy policy by posting the new policy on our website. We advise
you to regularly check this privacy policy webpage for changes.
Contact Us
If you have any questions, concerns, feedback or requests regarding this Privacy Policy,
please contact us at [email protected]
Last updated: 12th June 2024